Seven Layers of Protection on Every Booking
We don't cut corners. Safety is built into every stage of your Recoverer experience.
SSL Encrypted
All data encrypted in transit and at rest. Bank-level 256-bit encryption on every connection.
GDPR Compliant
Your personal data handled lawfully under UK GDPR. ICO registered. Right to deletion.
Vetted Drivers
Every driver verified: licence, insurance, MOT, vehicle photos. Manual review before approval.
Masked Phone Numbers
Neither party sees real numbers. All calls routed through Twilio. Expires 30 min after job.
Live GPS Tracking
Watch your driver on a real-time map. Know who is coming, their ETA, and their vehicle.
Card-Only Payments
No cash, ever. Secure card payments via Stripe. Full digital record of every transaction.
Fully Vetted Drivers
- Identity verification on every application
- UK driving licence checked and validated
- Commercial vehicle insurance verified
- MOT and vehicle roadworthiness confirmed
- Vehicle photos reviewed before approval
- Document expiry alerts — 30 day warnings
In-App Safety Tools
- Masked phone numbers — real numbers never shared
- Share job details with trusted contacts
- Real-time GPS tracking of your driver
- Two-way rating and review system
- Driver ID visible before they arrive
- All communication through the platform only
24/7 Live Support
- Emergency phone hotline available always
- Dedicated safety incidents team
- All complaints actioned within 24 hours
- Driver suspensions for policy breaches
- Dispute resolution with full job records
- GPS and call logs retained for evidence
Insurance & Coverage
- Public liability insurance on all jobs — minimum £1M
- Commercial vehicle insurance verified
- Driver vehicle and tools insurance confirmed
- Fleet contracts include enhanced cover
- Incident photo documentation in-app
- Insurance claim support provided
Roadside Recovery Safety
- Drivers trained in roadside safety protocols
- Hi-visibility equipment carried on every job
- Recovery vehicles fully equipped and inspected
- Motorway and hard shoulder procedures followed
- Customer safety briefing on arrival
- Night operations with full vehicle lighting
Privacy Protection
- Customer phone numbers never shared with drivers
- Driver personal details never shared with customers
- Masked calling system expires 30 min after job
- GPS data retained 90 days then permanently deleted
- Payment details processed by Stripe — never stored
- Right to data deletion under UK GDPR
What to do if you break down
On a motorway
- 1.Move to the hard shoulder or emergency refuge area
- 2.Exit via the passenger side, away from traffic
- 3.Stand behind the safety barrier
- 4.Call 999 if you're in a live lane
- 5.Open Recoverer and book — GPS auto-detects your location
On other roads
- 1.Switch on hazard lights immediately
- 2.Move to a safe position away from traffic
- 3.If safe, place a warning triangle 45 metres behind your vehicle
- 4.Open Recoverer, pick your service, and confirm
- 5.Track your driver on the live map — average arrival 30 minutes